The machines, looking slightly like an automated teller, are called Automated Border Clearance (ABC) kiosks.
Designed expressly to “help travellers avoid long lines when entering Canada” they assist travellers “clear the border more quickly by assisting Border Services Officers verify customs and travel documentation,” said Lawrence.
In addition to the machines there are a multitude of floor staff which constantly direct passengers in line to the next freed-up machine, also expediting the process.
The vast Customs waiting area, often likened to a cattle corral, has been a long time irritant to travellers arriving at Pearson and transferring to domestic services such as those to Windsor.
The kiosks process up to four travellers using the declaration card handed out by flight attendants before landing.
Altogether there are now 58 ABC kiosks at the airport – 30 in Terminal One and 28 in Terminal Three.
“Any Canadian citizen, permanent resident of Canada, or a U.S. citizen and in possession of a valid Canadian passport or permanent resident card, or U.S. passport may use the ABC kiosks,” Lawrence said.
For NEXUS travellers – who are expedited even more quickly - there are 44 kiosks – 24 in Terminal One and 20 in terminal Three.
NEXUS allows travellers to be pre-approved by both Canada and US Customs.
Each ABC displays “easy to understand” steps on the screen, according to CBSA.
After concluding the steps, passengers are then directed by the many floor staff to the Border Services Officers at booths at the end of the hall, located just prior to baggage claim.
Passengers then present their ABC kiosk receipt, passport, permanent resident card, and any receipts for purchases.
Those officers staff 39 Primary Inspection booths - 27 in Terminal One and 12 in Terminal Three.
Pearson airport has no Terminal Two.